FAQ (Frequently Ask Questions)
How much are your estimates?
Our estimates are free and necessary to address needs of you, your family and home. Call today for the estimate.
Are you bonded and insured?
Yes, we are, for your protection as well as ours.
What if something in my home gets damaged or broken?
Sister Act Cleaning, Inc realizes the nature of cleaning requires our staff to touch virtually all items within one's home or office. If any damage/loss does occur, simply notify Sister Act Cleaning, Inc with 48 hours of the cleaning date. Please refer to our breakage and loss policy for additional information.
How do you access my home?
Sister Act Cleaning, Inc must be able to access your home to provide services. There are three choices:
1) The most convenient; leave a key on file in our safe.
2) You may leave a key at some designated accessible place at your residence.
3) You may meet the ‘Sister(s)’. If you wish to meet the cleaner, we can give you a choice of two arrival windows: between 9:00 am and 12:00 pm or between 12:00 pm and 3:00 pm. Sister Act Cleaning, Inc., makes our best effort, but cannot guarantee a specific arrival times.
By far, the most efficient and problem-free way for everyone is for you to give us a key. That way you don't have to wait around to meet the ‘Sister(s)’.
If I give you my keys / security codes, how are they protected?
It will be stored in a locked key storage box to which only Sister Act Cleaning, Inc. management and team leader has access. The day of your scheduled cleaning, your key / security code is matched to your work order. At the end of the day, the team leader returns all keys to the management who then places them back into the secured storage box.
How many people will clean my home?
Generally, our ‘Sister(s)’s work in teams of three or four. Sometimes we have larger teams, especially for initial and spring cleanings. When more than one person is at the job, the quoted time -- which was given in man hours -- is lessened by the number of people. For example, if you were scheduled for a two-hour service and two ‘Sister(s) are assigned to your job, the cleaning should be completed in one hour or two man-hours.
Job estimate says 12 hour = 3 Sisters x 4 hours
Will I always have the same ‘Sister(s)'?
We make every effort to send the same ‘Sister(s) each time. Occasionally there may be a change in ‘Sister(s)' due to illness, day off, vacation or they may no longer work for Sister Act Cleaning, Inc. Therefore, it is not possible for us to guarantee the same team for each cleaning. In the event of such an occurrence, Sister Act Cleaning, Inc. will find a replacement. Sister Act Cleaning, Inc. provides an extensive training program to each of our employees to ensure consistent cleaning techniques throughout our staff.
Are ‘Sister(s)' trained and supervised?
All ‘Sister(s)’ attend continuing inservice training. Sister Act Cleaning, Inc. includes orientation to our company, a session on cleaning, situation role-play, and a session on driving. Employees are then assigned to trainers who supervise them on their first several cleanings. After a formal review with the trainer and management, the ‘Sister(s)’ is then assigned to a team.
Can I get a partial cleaning? I just want some light dusting.
Sister Act Cleaning, Inc. provides and maintains a thoroughly clean home. During the initial cleaning, all windows are cleaned. We clean Baseboards, Vents, Ceiling Fans, Light fixtures, and appliances. Every room and its furnishings are cleaned from top to bottom. Your scheduled cleanings thereafter maintains the cleanliness of your home. Therefore partial cleaning or just dusting is not part of our service.
Partial Cleaning is a speciallized Service for us and we can offer referrals and address that during free estimate.
How do I pay for your services?
Sister Act Cleaning, Inc gladly accepts MasterCard / Visa / Discover, Cash or Check. Payment is due at the time of service. For your convenience, a credit card number may be left on file with Sister Act Cleaning, Inc to use in the event you should forget to leave your payment at the time of the cleaning. Otherwise, a $10.00 non-payment fee will be incurred. A $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.
What is the cost of my cleaning?
Fees are based on the size and condition of your home. When you receive the initial estimate, it is just that -- an estimate. Once the ‘Sister(s)’ enter your home for the first time, they should have a better sense of exactly how long the cleaning should take. As soon as they become aware of a discrepancy between the estimate and actual time needed, they immediately contact Sister Act Cleaning, Inc management who will try to contact you to discuss the difference. We’ve been doing this for many years, and are proud of how accurate our estimates are. However, first-time cleanings or one-time cleanings sometimes may require additional time and an additional fee. If this is the case, you will be contacted by management prior to authorizing the ‘Sister(s)’ to spend more time in the home.
Does your staff wear uniforms?
While we insist that our staff dress appropriately - No, we do not have uniforms. Most of our ‘Sister(s)' wear bibbed overall. They’re greaaat! With all those pockets and the comfort of denim what would make a better choice? In Addition, we have an in your face approach to dirt. Floors are cleaned on hands and knees, so alot of our ‘Sister(s)’ opt to wear knee pads.
Should I tip my ‘Sister(s)?
If you are pleased with the work done in your home we encourage you to show your appreciation to your ‘Sister(s)’. Although not required, a gratuity is a powerful way to say "I appreciate your work." Even a note from you, simply saying "thanks for a job well done" means a great deal. Many of our customers surprise us every Christmas with imaginative gifts and gift certificates.
What is the cancellation policy?
If it is necessary to cancel/skip your regular cleaning day, Sister Act Cleaning, Inc appreciates a 2 business day notice. If Sister Act Cleaning, Inc receives less than a 1 business day notice, or can't access your home, it will be necessary for us to charge the time & gas loss associated with your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to submit in writing any termination of regularly scheduled cleanings. Do not inform the ‘Sister(s)’ of any changes to your schedule -- it must be done directly with the management of the office.
What if my cleaning falls on a holiday?
It’s hard to get a ‘Sister(s)’ to work on a holiday! Many of our staff have family obligations. Carol maintains the schedule and helps ensure that neither your home nor our staff is inconvenience during holiday periods. If your scheduled cleaning falls on a holiday Sister Act Cleaning, Inc, Carol will be sure to contact you to reschedule your cleaning.
How do I provide feedback on my cleaning?
Cleaning is a very personalized and subjective service, we welcome any and all feedback. Carol makes scheduling queries and confirmation calls within a few days. In addition, you may call Jerry at the office directly, or even visit this web site to let us know how things went -- good or bad. This feedback is essential to serve you better, to correct any problems and to praise those ‘Sister(s)’ who meet and exceed Sister Act Cleaning, Inc's expectations.
Should there be any issue that is not being met, we ask they you bring it to our attention right away. Please do not allow anything to build up. Your feedback allows us to customize your service for you and your family's needs. You may e-mail the office directly at: Jerry@sisteractcleaninginc.com this e-mail address is checked every afternoon before leaving the office for the day.
Can I hire your ‘Sister(s) directly?
By entering into a service agreement with Sister Act Cleaning, Inc, you agree not to hire a present or past Sister Act Cleaning, Inc staff member introduced to you by Sister Act Cleaning, Inc for any home-related service. If you do wish to employ such a staff member, our referral fee is $2,500.
Sister Act Cleaning, Inc has several resources, should you have a special need of labor or service (i.e. Movers, Landscaper, Someone to hang Holiday Decoration, or even a Baby-sitter), we’d be happy to refer you to a trusted and reliable person.